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    • Complaint & Appeals

    Service Description

    Laeq Company offers a transparent and objective service for handling complaints and appeals related to its activities. The service aims to ensure that all grievances are addressed promptly and professionally, fostering continuous improvement in operations. Clients and other interested parties can submit complaints or appeals regarding service quality, certification decisions, and other related issues.

    Service Mechanism

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    Complaints & Appeals Guideline

    1. Choose Your Submission Method:
      • Phone: Call us at 920008123.
      • Email: Send your complaint to info@laeq-med.com.
      • Online: Fill out the complaint form at LFS Complaints Page.
      • Written: Mail your complaint to: Customer Services Team, Laeq Company, 3178 Imam Saud Bin Faisal, 6215 AL Yasmeen Dist. Riyadh 13322, KSA.
    2. Provide Required Information:
      • Your name and address.
      • Contact details (telephone and email).
      • Availability for feedback.
      • Detailed nature of the complaint or appeal.
    3. Submit Supporting Evidence:Include any relevant documents or evidence that support your complaint or appeal.
    4. Formal Confirmation:Ensure your complaint is confirmed in writing if submitted by phone.

    Note: The processing durations do not include weekends or official holidays.

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